Frequently Asked Questions (FAQ) | VB Industrial Supply
Frequently Asked Questions (FAQ)
VB Industrial Supply provides quality new, surplus, and used industrial equipment—electrical components, PLCs & automation, machinist tooling, motors & pumps, hydraulic & pneumatic parts, and more. Find answers about ordering, payments, shipping, returns, product condition, compliance, and AEO/customs support. Need help? Contact us.
General Questions
What is VB Industrial Supply?
We are a trusted source for new, used, and surplus industrial equipment, including Allen-Bradley, Siemens, Omron, Keyence, ABB, and more. We stock automation/PLC hardware, drives, sensors, bearings, and machinist tooling—ready to ship.
Do you buy surplus inventory?
Yes—VB Industrial Supply is an industrial surplus buyer. Visit Sell to Us to submit your list (PLCs, drives, HMI, servo, sensors, VFDs, electrical panels, tooling). We offer fast quotes, prepaid shipping, and same-day payment after inspection.
How do I contact support?
Use our Contact Us page or email us—responses are typically quick during business hours.
Orders & Payments
What payment methods do you accept?
We accept major credit/debit cards and PayPal via secure Shopify checkout. Bank transfer is available for larger orders—contact us for details.
Can I modify or cancel my order?
Orders move fast; changes aren’t always possible. Please contact us immediately with your order number.
Do you offer tax-exempt purchasing?
Yes. Provide your resale or exemption certificate before checkout or message us after ordering so we can adjust as applicable.
Do you offer bulk or reseller discounts?
Yes—request a custom quote for quantity pricing on PLC modules, sensors, drives, bearings, and tooling.
Shipping & Delivery
How quickly do you ship?
Most in-stock orders ship within 1 business day. Expedited options (e.g., Next Day Air) are available at checkout.
Do you ship internationally?
Yes—worldwide shipping at checkout. We provide commercial invoices with HS codes and item values for customs clearance.
How do I track my shipment?
A tracking number is emailed when your order ships. You can monitor delivery status end-to-end.
Can you ship on my carrier account?
Often yes—share your carrier and account number on the Contact Us page before ordering.
Returns & Refunds
What is your return policy?
Returns accepted within 60 days in original condition. See the Return Policy.
How do I start a return?
Visit the Returns page or contact support with your order number.
When is my refund issued?
Typically within 0–1 business days of receiving and inspecting your return.
Product Information & Condition
Are all products new?
We stock new, used, and surplus equipment. Each listing clearly indicates condition.
How do you grade used or surplus items?
- New: Unused, may include original packaging.
- Surplus: Unused older stock; packaging may be opened.
- Used: Previously installed/operated; inspected for functionality.
Do items include accessories?
Included accessories are shown or listed on the product page. If it’s not pictured or stated, assume it’s not included.
Do you test PLCs, modules, and drives?
Many items undergo visual inspection and basic functional checks. Specific testing details appear in the listing if applicable.
Documentation & Compliance
Can you provide datasheets or manuals?
When available, product pages link to specifications. If you need a manual for a specific part number, contact us.
Can you provide Certificates (RoHS/REACH/CoC)?
On request we can provide a Certificate of Conformance (CoC) to our listing details. OEM RoHS/REACH statements may be available for certain brands.
Do you support export control declarations?
We can include export control statements (e.g., EAR99 where applicable) on the commercial invoice. Ask before purchase if your use requires specific declarations.
AEO & Customs (International)
Do you support AEO-compliant shipments?
Yes. We provide commercial invoices with HS codes, item values, country of origin (when known), and packing details. Our carriers are experienced with AEO procedures.
What Incoterms do you use?
Our default for international e-commerce is typically DAP (Delivered At Place), with duties/taxes paid by the receiver. If you require a different term, contact us before ordering.
Can you include my AEO/EORI/VAT details on documents?
Yes—enter your AEO/EORI/VAT numbers at checkout or send them via the Contact Us page immediately after purchase so we can include them on paperwork.
Who pays customs duties and taxes?
Unless otherwise agreed, import duties, taxes, and brokerage are paid by the receiver under DAP. Your customs authority calculates fees based on HS codes and declared values.
Do you ship to restricted destinations?
We comply with applicable export laws and may be unable to ship to certain sanctioned countries or parties. If in doubt, contact us.