Frequently Asked Questions (FAQ) | VB Industrial Supply

Welcome to the VB Industrial Supply FAQ page! At VB Industrial Supply, we specialize in providing high-quality new, surplus, and used industrial equipment for a wide range of industries. Whether you're in need of electrical components, cutting tools, hydraulic & pneumatic systems, instrumentation, machinist tooling, motors & pumps, or PLCs, we offer top-notch products at competitive prices. Below, you’ll find answers to commonly asked questions about ordering, shipping, returns, and product availability. If you need further assistance, please contact us.

General Questions

What is VB Industrial Supply?
VB Industrial Supply is your go-to source for new, used, and surplus industrial equipment. We offer a wide range of products, including bearings, motors, electrical components, and other essential industrial supplies.

Where is VB Industrial Supply located?
We are based in the United States and ship nationwide. Learn more about our business on our About Us page.

How do I contact customer support?
For any inquiries, reach out via our Contact Us page, or send us an email for prompt assistance.

Orders & Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available through Shopify’s checkout system.

Can I modify or cancel my order after placing it?
We process orders quickly, so modifications may not always be possible. If you need to make changes, please contact us immediately.

Do you offer discounts on bulk orders?
Yes! We provide special pricing on bulk orders. Contact us for a custom quote on industrial supplies.

Shipping & Delivery

How long does shipping take?
We strive to ship orders within 1 business days. Delivery times vary based on location and shipping method. We also offer Next Day Air Shipping at checkout for rush orders.

Do you offer international shipping?
Yes, we ship international to all countries. There is a charge at checkout for this service. 

How can I track my order?
Once your order is shipped, we will send a tracking number via email so you can monitor your shipment.

Returns & Refunds

What is your return policy?
We accept returns within 60 days of purchase, provided the item is in its original condition. Read our full Return Policy for details.

How do I initiate a return?
To start a return, visit our Returns Page or contact our support team.

When will I receive my refund?
Refunds are processed within 0-1 business days after receiving and inspecting your returned item.

Product Information

Are all products new?
We offer a mix of new, used, and surplus industrial products. Each product listing specifies its condition.

How do I know if an item is in stock?
Our website displays real-time stock availability. Everything is in stock and ready for shipping, no lead times with us. 

Do you offer warranties on products?

60-Day Return Window: You can return items within 60 days of receiving your order.

If you have any further questions, don’t hesitate to reach out! We’re here to help with all your industrial supply needs.