Frequently Asked Questions
Quick answers to the questions we get most.
Ordering
Are your parts new or used?
Both. We sell new, new-surplus and used industrial parts. Each listing shows the condition and real photos of the item you’ll receive.
Is the item in stock?
Yes. Everything on our site is in our Ventura warehouse, ready to ship. No drop-shipping or lead times.
Can I get a quote or invoice?
Yes. Email your part numbers and quantities to info@vbindustrialsupply.com and we’ll send a quote or invoice, with your PO number if you need it.
Do you offer quantity pricing?
Yes, for multiple pieces or larger orders. Email us what you need.
Can you find a part that isn’t listed?
Often, yes. We have 60,000+ part numbers and new stock arrives every week. Send us the part number and we’ll check.
What payment methods do you accept?
Major credit cards, PayPal, Apple Pay, Google Pay and Amazon Pay. See Payments.
Shipping
When will my order ship?
Orders placed by 2 PM PT on business days ship the same day. Later orders ship the next business day.
How much is shipping?
Standard shipping is free on all items. Priority Shipping is $19.95; 2nd Day Air and Next Day Air are priced by weight at checkout.
Do you ship internationally?
Yes. Rates are shown at checkout. Duties and taxes are paid by the buyer.
Can I pick up my order?
Yes, free local pickup at 3222 Bunsen Ave, Suites A & C, Ventura, CA, Mon–Fri 8:00 AM–5:30 PM. Wait for our ready-for-pickup email.
Returns & DOA guarantee
What is your return policy?
60-day returns from delivery, with no restocking fee on standard returns. See our Return Policy.
What if a part doesn’t work?
Every item (except AS-IS) has a 60-day DOA guarantee. We’ll replace it or refund you in full.
My package arrived damaged. What do I do?
Take photos and contact us within 5 business days of delivery. We’ll handle the carrier claim and make it right.
About us
Who is VB Industrial Supply?
A Ventura, CA supplier of surplus, new and used industrial automation parts and machinist tooling, in business since 2017.
Are you an authorized distributor?
No. We are an independent surplus supplier. Brand names are used only to identify parts and belong to their owners.
Do you buy surplus inventory?
Yes. We buy PLCs, drives, automation parts, tooling and excess inventory, with fast quotes and same-day payment. Sell to us.