Return Policy
Returns & Warranty Policy
Shop with confidence knowing we stand behind every product we sell. Clear, fair, and hassle-free returns and warranty coverage to protect your investment.
📦 Return Eligibility
We want you to be completely satisfied with your purchase. If you're not happy for any reason, we make returns simple and straightforward.
Standard Return Policy
- 60-Day Return Window: Most items may be returned within 60 days of delivery
- Condition Requirements: Products must be in the same condition as received, with original packaging when possible
- Testing Allowed: You may test items to ensure they meet your requirements
- Documentation: Please retain your order confirmation and packing slip
Return Conditions
| Item Type | Returnable? | Time Frame |
|---|---|---|
| New, Sealed Products | ✓ Yes | 60 days |
| Surplus/Used Items (NOS) | ✓ Yes | 60 days |
| Damaged/Defective Items | ✓ Yes | Report within 5 days |
| Custom/Special Orders | ⚠ Case by Case | Contact us |
| Items Marked "AS-IS" | ✗ No | Final sale |
| Clearance Items | ⚠ Varies | See product page |
🔄 How to Start a Return
Our return process is designed to be quick and easy. Follow these simple steps:
-
Contact Us
Email info@vbindustrialsupply.com with your order number, item(s) you wish to return, and reason for return. Include photos if the item is damaged or defective. -
Receive RMA Number
We'll issue an RMA (Return Merchandise Authorization) number within 24 hours and provide detailed return shipping instructions. Do not ship items without an RMA number. -
Package & Ship
Securely package the item in its original packaging (if available). Clearly write the RMA number on the outside of the box. Ship using a trackable carrier method. -
Inspection & Refund
Once we receive and inspect your return (typically 2-3 business days), we'll process your refund. Refunds are issued within 5-7 business days to your original payment method.
📅 Typical Return Timeline
🛡️ Warranty Coverage
60-Day DOA (Dead-on-Arrival) Guarantee
Every item we sell—new, used, or surplus—is covered by our comprehensive 60-day Dead-on-Arrival guarantee (unless marked "AS-IS").
Our Quality Promise
All items are tested prior to shipment to ensure they meet our quality standards. If an item arrives non-functional or fails within 60 days, we'll replace it or provide a full refund—no questions asked.
What's Covered
- Manufacturing Defects: Items with factory defects or workmanship issues
- Dead-on-Arrival: Items that don't function upon receipt
- Early Failure: Items that fail during normal use within 60 days
- Incorrect Items: If we shipped the wrong product
- Shipping Damage: Items damaged during transit
Manufacturer Warranties
New items may also include manufacturer warranties ranging from 1-3 years depending on the brand and product. We'll help coordinate warranty service with manufacturers when applicable.
Filing a Warranty Claim
To file a warranty claim, please provide:
- Order number and proof of purchase
- Photos or videos clearly showing the issue
- Description of the problem and when it occurred
- Any troubleshooting steps you've already taken
What's NOT Covered
- Damage caused by misuse, abuse, or improper installation
- Normal wear and tear
- Items marked "AS-IS" or "For Parts Only"
- Damage from improper storage or environmental factors
- Items modified or repaired by unauthorized parties
🔁 Exchanges
We're happy to exchange items for the same product or a similar item of equal value, subject to stock availability.
Exchange Process
- Contact us at info@vbindustrialsupply.com with your order number and the item you'd like to exchange
- We'll check availability and confirm the exchange
- Return your original item following our standard return process
- We'll ship your replacement item once we receive your return
⚠️ Non-Returnable Items
The following items cannot be returned unless defective:
- Custom-Built Products: Items configured or manufactured to your specifications
- Software & Digital Goods: Once activated or license keys are provided
- "AS-IS" Items: Products explicitly sold without warranty
- Final Sale/Clearance: Items marked as final sale (clearly noted on product page)
- Consumables: Items that have been opened or used (oils, chemicals, etc.)
- Electrical Items: Opened circuit breakers, contactors, or safety devices (for safety reasons)
💰 Restocking Fees
Most returns are processed without restocking fees. However, certain situations may incur a fee:
- Standard Returns: No restocking fee for items returned in original condition within 60 days
- Special Orders: May incur up to 20% restocking fee
- Opened Packaging: Items removed from sealed packaging may incur up to 15% restocking fee
- Incomplete Returns: Missing accessories, manuals, or packaging may incur fees
Returns & Warranty FAQs
How long do I have to return an item?
You have 60 days from delivery to initiate a return for most items. Products must be in the same condition as received, with original packaging when possible. Contact us as soon as you decide to return something for the smoothest process.
Who pays for return shipping?
Return shipping is typically the buyer's responsibility, except in cases of damaged, incorrect, or defective products. For our errors or defective items, we provide a prepaid return label at no cost to you.
Do used items come with a warranty?
Yes! All used and surplus items include a 60-day Dead-on-Arrival (DOA) guarantee, unless marked "AS-IS." We test all items prior to shipment to ensure they're functional and meet our quality standards.
How do I start a return?
Email info@vbindustrialsupply.com with your order number and reason for return. We'll issue an RMA (Return Merchandise Authorization) number within 24 hours and provide return instructions. Refunds are processed within 5-7 business days after we receive and inspect your return.
What if my item arrives damaged?
Contact us immediately (within 5 business days) with photos of the damage. We'll arrange for a replacement or full refund and provide a prepaid return label. You won't pay anything for return shipping on damaged items.
Can I exchange an item instead of returning it?
Absolutely! Contact us before sending anything back, and we'll confirm availability of the exchange item. Once we receive your original item, we'll ship your replacement immediately.
What items cannot be returned?
Custom-built or configured products, software or digital goods once activated, items sold "AS-IS" with no warranty, and special-order clearance items may be non-returnable. These are clearly marked on product pages.
How long does it take to get my refund?
Once we receive and inspect your return (typically 2-3 business days), we process refunds within 5-7 business days. Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to appear in your account.
Do you charge restocking fees?
Most standard returns have no restocking fee. Special orders or items with opened packaging may incur a 15-20% restocking fee. We never charge restocking fees for damaged, defective, or incorrect items.
What if I lost my order confirmation?
No problem! Contact us at info@vbindustrialsupply.com with your name and approximate order date. We can look up your order and help you with your return or warranty claim.