1 Information We Collect

Information You Provide to Us

When you purchase products from our store or interact with our services, we collect personal information that you voluntarily provide, including:

• Contact Information: Name, email address, phone number, company name
• Billing & Shipping Information: Physical address, billing address, delivery preferences
• Payment Information: Credit card details, purchase order numbers (processed securely through payment processors)
• Account Information: Username, password, order history, saved addresses
• Communication Data: Messages, inquiries, support tickets, and feedback you send us

Information Automatically Collected

When you browse our website, we automatically collect certain technical information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on site, click patterns, referral sources
• Location Data: Approximate geographic location based on IP address
• Cookies & Tracking: See Section 7 for detailed cookie information

2 Consent & Your Rights

How We Obtain Your Consent

When you provide personal information to complete a transaction, verify payment, place an order, arrange delivery, or return a purchase, we assume you consent to our collecting and using that information for that specific purpose only.

For secondary purposes like email marketing, we will either:

• Ask directly for your expressed consent, or
• Provide you with an opportunity to decline (opt-out)

How to Withdraw Your Consent

You have the right to withdraw your consent at any time. If you change your mind after opting in, you may:

• Email Us: info@vbindustrialsupply.com
• Unsubscribe: Click the unsubscribe link in any marketing email
• Call Us: 805-620-0948
• Mail Us: VB Industrial Supply, 3222 Bunsen Ave, Suite A & C, Ventura, CA 93003

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service
• Object: Object to processing of your personal data
• Restrict: Request restriction of processing in certain circumstances

3 How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: Fulfill orders, process payments, arrange shipping, and provide customer support
• Communication: Send order confirmations, shipping updates, and respond to inquiries
• Account Management: Create and manage your account, save preferences, and maintain order history
• Marketing (with consent): Send promotional emails about new products, special offers, and company updates
• Website Improvement: Analyze usage patterns to improve site functionality, user experience, and product offerings
• Fraud Prevention: Detect and prevent fraudulent transactions and unauthorized access
• Legal Compliance: Comply with legal obligations and respond to law enforcement requests

4 Information Disclosure & Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Shipping carriers (UPS, FedEx, USPS), payment processors, email service providers, and web hosting providers who help us operate our business
• Legal Requirements: When required by law, subpoena, court order, or government investigation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (your information may transfer to the new owner)
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or others
• With Your Consent: Any other disclosure with your explicit permission

5 E-Commerce Platform & Data Storage

Shopify Hosting

Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell products and services to you. Your data is stored through Shopify's data storage, databases, and applications on secure servers behind a firewall.

Payment Processing

When you choose a direct payment gateway to complete your purchase:

• Shopify stores your credit card data encrypted through the Payment Card Industry Data Security Standard (PCI-DSS)
• Your purchase transaction data is stored only as long as necessary to complete your transaction
• After completion, your purchase transaction information is deleted
• All payment gateways adhere to PCI-DSS standards managed by the PCI Security Standards Council

6 Third-Party Services

We work with trusted third-party service providers to help us operate our business. These providers may collect, use, and disclose your information only to the extent necessary to perform their services.

Payment Processors

Payment gateways and transaction processors have their own privacy policies governing the information we provide to them for purchase-related transactions. We recommend reviewing their privacy policies to understand how your information is handled.

International Data Transfers

Some third-party providers may be located in different jurisdictions. When you proceed with a transaction involving such providers, your information may be subject to the laws of those jurisdictions.

Example: If you're located in Canada and your transaction is processed by a U.S. payment gateway, your personal information may be subject to disclosure under U.S. legislation, including the Patriot Act.

External Links

Our website may contain links to third-party websites. Once you leave our site or are redirected to a third-party site, you are no longer governed by this Privacy Policy. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

7 Data Security

We take the protection of your personal information seriously and implement multiple layers of security:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology
• AES-256 Encryption: Credit card information is stored with AES-256 encryption
• PCI-DSS Compliance: We follow all Payment Card Industry Data Security Standards
• Secure Servers: Data is stored on secure servers behind firewalls
• Access Controls: Limited employee access to personal information on a need-to-know basis
• Regular Monitoring: Continuous monitoring for security threats and vulnerabilities

8 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and improve our services. You can choose to opt out of cookies through your browser settings.

Cookies We Use

Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies

9 Age of Consent

By using this website, you represent that:

• You are at least the age of majority in your state or province of residence, OR
• You are the age of majority and have given consent for any minor dependents to use this site

Our website is intended for business and professional use. We do not knowingly collect personal information from children under 13 (or 16 in the EU). If you believe we have inadvertently collected information from a minor, please contact us immediately.

10 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

• Order Information: Retained for 7 years for tax and accounting purposes
• Account Information: Retained while your account is active or as needed to provide services
• Marketing Data: Retained until you opt out or request deletion
• Website Analytics: Aggregated data retained indefinitely for business analysis

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

11 Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon posting on this website.

Material Changes: If we make significant changes to this policy, we will notify you by:

• Posting a notice on this page
• Sending an email to registered users (if applicable)
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

12 Contact Us & Privacy Requests

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or have questions about this privacy policy, please contact our Privacy Compliance Officer:

We will respond to all privacy requests within 30 days. For complex requests, we may need additional time and will notify you of the extension.